The role of the Chief Information Officer (CIO) is one that has seen continuous change over the years, yet we are only just beginning. Next up is the digital revolution, already a train which we all have to jump onto. It is providing our companies with an opportunity to add amazing new capability, and new business opportunities in ways we never planned or could have predicted.
Companies looking to outsource their Information Technology requirements have had two options to choose from, either they work with a third-party service provider or they set up a captive center. Captive centers have been witnessing renewed interest from companies, but the model has some pros and cons, which we will be examining here.